Work

Workday

Senior Product Manager, Revenue Center · Victoria, BC · 2026 – present

I began my career at Workday by driving development for usage-based billing products. I quickly moved to the Revenue Contract Agent, where I develop automated accounting solutions that generate billing and revenue schedules for customers who have uploaded a contract. The agent is new, and I'm learning a lot about how product management works for agents. In many ways it's the same, but with much more complicated testing and security.

Cubic Transportation Systems

Product Owner, Umo Pass and Services (promoted to manage the Services team) · 2022 – 2026

• Led a team of 12 delivering an enterprise SaaS platform for public transit, growing ARR by 150%.
• Doubled the pace of development on identity management by getting executive support for an Amazon Cognito integration, and took on a second team of 4 as a result.
• Worked with the mobile app team to connect the web platform to a set of APIs, increasing user acquisition by 20%.
• Ran launch education with marketing and customer success, keeping 100% of customers and growing net revenue retention by 20%.

WCG Services

Manager, Technology and Product Development (promoted from Product Manager) · 2020 – 2022

• Led the RFP response that won a $1.1B contract ahead of the company's IPO.
• Ran hiring, feature development, budget and go-to-market for a new health-tech platform serving 15,000 veterans across Canada, growing company revenue by more than 200%.
• Built an API strategy for a network of 5,000 healthcare providers to manage medical and financial data safely, with 100% partner retention.
• Retired a legacy case management product and moved its resources to better opportunities, growing net revenue retention by 15%.

NTT Data Services

Senior Principal Consultant, Technology · 2019 – 2020

• Built a corporate onboarding product from scratch, cutting onboarding time by 20%.
• Planned client roadmaps that reduced project costs by 30%, and helped win $20M in new contracts through RFPs.

Zomaron (now Paystone)

Senior Product Manager, Payments · 2018 – 2019

• Set strategy and owned the P&L for a suite of payments products for Canadian merchants, doubling ARR year over year.
• Used customer interviews and market research to set launch priorities, growing net revenue retention by 25%.
• Built the financial models and KPI tracking behind a 50% increase in profitability.

How I work

• AI proposes, rules decide: where accuracy matters, I let AI draft and suggest, and keep a deterministic system responsible for the final result.
• Test with realistic data early: if real data can't be used, I build realistic stand-ins with known right answers before the feature gets far.
• Write down open questions and decisions: I keep a running list of what's unresolved and what was decided, so work can pause and restart without being redone.
• Measure the outcome, not a stand-in for it: a green dashboard only matters if it tracks the thing users care about.

Education

MBA, Ivey Business School, Western University

BA, History and Professional Writing, University of Victoria